Cris

Hello Rajeev,

We are contacting you because we noticed some irregular activity in your account. In order to ensure your security on Upwork, some elements of your account have been placed on hold.

As a freelancer, you will not be able to submit proposals or withdraw payments on Upwork while this hold is in place.

If you have questions regarding this restriction, please don’t hesitate to contact us, by replying to this email.

Regards,
Cris
Upwork Risk Management Team

Rajeev Kumar

Dear Cris,

Thanks for your message. Can you please update me which irregular activity you have found regarding this.

Also please let me know if you need anything else from me, I am happy to share any details to solve this issue

Looking forward to your quick reply.

Regards,
Rajeev

Rajeev Kumar

Dear Cris,

I hope you are doing good. Please let me know if you have any updates for me.

Looking forward to your quick reply.

Regards,
Rajeev

Kaye T.
Hello Rajeev Kumar,

I see you may have signed up for more than one Upwork account, which is a violation of our Terms of Service.

In my review, your account appears to be linked with these accounts:

gurpreet_s****@thecare****.com
dimpl****@thecare****.com
prabh****@thecare****.com
amarde****@thecare****.com
kevwater****@toothf****.com
maha****@g****.com
amande****@g****.com


We only allow Upwork users to create one account for security reasons. You can review our full Terms of Service by clicking here.

Because we want to help you resolve this issue quickly, please reply to this email with any information that would explain the connection between these accounts. Based on your reply, I may ask for additional information or actions, but your first response will help me get started.

Thanks in advance for your cooperation and understanding.

Regards,
Upwork Trust & Safety Team

Rajeev Kumar

Dear Upwork Support,

Thank you for your message and I appreciate you took the time to write this up. As I am an agency manager too and I looked into the list of my freelancers very carefully. The accounts you have mentioned are not the members of my agency and are not in my direct or indirect contact. I am not sure how these accounts got connected with me or my agency but I can make myself presentable for an interview. I am working with Upwork Since 2012 and I have never done any violation of the term of services and never found any requirement of creating a duplicate account.

I and my agency members are aware of the rules and can prove our existence. I will appreciate if you can look at our work history and see how successfully we delivered our work to our clients.

I am sure there is some kind of confusion and we can resolve this. Please let me know what information I can provide you further.

Looking forward to your prompt reply.

Best regards,
Rajeev

Kaye T.
Hello Rajeev,

Thank you for contacting Upwork.

Do you use a personal or shared computer?
Do you work from home or a shared environment?
Have you shared your password or accessed another Upwork user's account?

I'd like to help you resolve this as quickly as possible. Please respond to this message with the requested screenshots as well as any additional information you can provide.

Thank you for your continued patience and cooperation.

Regards,
Upwork Risk Management Team


Rajeev Kumar

Dear Upwork Support,

The area I work in ( Mohali, Punjab (India) ) is a freelancer hub and 95% of the freelancers are working through Upwork. The building we have our office, it is a plugin and play office for freelancers. As far as your question is concerned:

Do you use a personal or shared computer?
- I use a personal computer (my laptop) and office computer too (which is only used by me). Both are used in an almost similar percentage of the time. Because there is some software which doesn't work in my laptop and needs high configuration system. For that purposes, I use the office computer.

Do you work from home or a shared environment?
- I run my agency through a shared environment. As I have already mentioned that, the building we are in is a freelancer hub. So we share some specific infrastructure i.e. Internet connection, office floor, Meeting rooms etc except Computers and Upwork accounts.

Have you shared your password or accessed another Upwork user's account?
- As you can see that I have an agency account linked with my email and I have all the permissions in this account. My agency regularly performing very well and putting 100% efforts to earn a good reputation. I never took the risk of sharing my account password or any account related personal information which can harm my account. Because every month there is a good amount got withdrawal. As far as accessing other accounts is concerned, I and my agency member are not sharing any account passwords or login information. Because we always keep ourselves updated with the Upwork user policy.

I would like to add to this information, if there is an IP address matching with the accounts mentioned then it is possible because in the building most of the freelancer are using the similar Internet connection.

I hope this information will help both of us. I will appreciate if you can let me know if I can provide you any further information to lift restriction from my account as this is a festive season and I am worried.

Looking forward to your prompt reply.

Best regards,
Rajeev

Kaye T.
Hello Rajeev,

Thank you for contacting the Upwork Support Team.

We wanted to let you know that we have received your request and are currently looking into this for you. Please feel free to update this request at any time with any additional information that you feel would be useful.

If you do not get a response after 24-48 hours, please feel free to follow up with us.

Thank you!

Regards,
Upwork Risk Management Team
Rajeev Kumar

Dear Upwork Support,

I appreciate your quick response to this problem. I am sure you will remove the financial limitation very soon too. I am open to providing any kind of information to fix this as soon as possible.

Looking forward to your prompt reply.

Best regards,
Rajeev

Rajeev Kumar

Dear Upwork Support,

Can you please let me know if you have any further updates for me?

Looking forward to your prompt reply.

Regards,
Rajeev

Kaye T.
Hello Rajeev,

Thank you for your continued cooperation. We have yet to hear from your client in order for us to move forward with our review. Your client must provide us with information we need since both of your accounts are under review. You may opt to contact your client directly and advise to respond to our email.

Regards,
Upwork Risk Management Team
Rajeev Kumar

Dear Upwork Team,

I am not sure which client are you referring to. In the very first message of this thread, I was told that there are freelancers connected with me, now a client. I am sure there is a big misunderstanding. I am already in talks with all of my clients and everyone is active. I am not sure which client to ask specifically. I'll appreciate your help in finding the client who is not responding to your queries.

Please let me know if I can provide you any further information on this matter. Looking forward to your prompt reply.

Best regards,
Rajeev

Kaye T.
Hello Rajeev,

Thank you for contacting Upwork.

Please bear with us as we wait for your client to respond to our queries. We understand that due to your account restriction you are not able to withdraw and we apologize for this. Your account will be resumed as soon as your client has complied.

Regards,
Upwork Risk Management Team
Rajeev Kumar

Dear Kaye,

Thank you for your reply. But, I was wondering if you can let me know the client's name. I'll also try to push the client to reply you. What if the client decided not to reply to any one of us?

I am really very worried as Monday is near and I am going to resume work on Monday morning. I am sure you will understand my pain.

Looking forward to your prompt reply.

Best regards,
Rajeev

Rajeev Kumar

Dear Kaye,

It's been 2 days I heard back from you. Let me know if there is any response from the client and I'll appreciate if you can let me know the name of the client. So, I can also contact the client. And am I only on the mercy of client's reply?

Looking forward to your prompt reply and resuming my account.

Best regards,
Rajeev

Eli
Hello Rajeev Kumar,

You are welcome to appeal for reinstatement when all your open jobs are complete.

Please be aware, Upwork will be denying all requests for reinstatement until open jobs are complete and we cannot make exceptions.

Our reinstatement committee will examine how the jobs you have open are resolved.

Any duplicate requests for the same issue will be closed with no reply, and sending duplicate messages may slow down the processing of your case, and may impact your reinstatement review.

We look forward to reviewing your appeal for reinstatement when your open jobs are done.

Regards,

Upwork Trust & Safety Team

Rajeev Kumar

Dear Eli,

I am not sure that what exactly happened with my account but
1. On 6 Nov 2018 Chris said that there was some suspicious activity in my account.
2. On 6 Nov 2018 Kaye T. said that my account is linked with other accounts. Which I justified that how it happened.
3. On 9 Nov 2018 Kaye T. said the team is waiting for the client to respond. I asked the name of the client in my next two messages but didn't get an answer.

Now you saying that you will be waiting to see how my all open contracts go. I am sure you are understanding my situation, where I am sitting in a dark side and don't know the reason for my account suspension. I am an experienced developer and working with Upwork since 2012 and had worked over 5000 hours. This is the first time I am facing an unknown reason of suspension and the support is not directing me to a single way. I know the job of Upwork support is not easy and they have to take care of everything. But, I request you to check back the thread and see, I have given an explanation of everything.

As long as the open contracts are concerned, they are the clients who are with me and my agency for a long time and they keep sending me jobs. One of the most recent clients Nikki Adams is not available due to some personal reasons and she had promised to come back in the month of October but didn't come back. You can check my work history, I have maintained a very good relationship with my clients and always given my best.

I am sure you will understand my situation and will help me resuming my account very soon.

Looking forward to your positive reply.

Best regards,
Rajeev

Rajeev Kumar

Dear Eli,

I hope you are doing good. Can you please update if you have any updates for me.

Looking forward to your positive and quick reply.

Regards,
Rajeev

Eli
Hello Rajeev Kumar,

Please know that we shall allow your account appeal until all open jobs are complete.  We will be denying all requests until then and we cannot make any exceptions.

Any duplicate requests for the same issue will be closed with no reply, and sending duplicate messages may slow down the processing of your case, and may impact your reinstatement review.

Regards,

Upwork Trust & Safety Team
Rajeev Kumar

Dear Upwork Support,

Please consider this as an urgent issue and not a request to instate my account. The problem is with a client named Scott White contract id: 20879432 . The client get the work completed and changed the login details. Now he closed the contract and requested refund. I wanted to dispute the amount in escrow as the work was done long ago but the client requested so many changes. To maintain good relationship I responded to all the requested but now the client is saying that the work was never done.

I request you to open a dispute ticket for this job.

I'll appreciate your kind help in this case.

Best regards,
Rajeev

Emanuel Reyes
Hello Rajeev,

Thanks for your reply. We have considered your dispute request. 

Please be advised that all your information has been forwarded to a Mediation Support specialist for review. You can expect to hear back from us within 2-3 business days. If we need additional information from you we will use this same ticket thread. Thanks so much for your patience and understanding. 

Best regards,

Emanuel
Upwork Customer Support | support.upwork.com   
Kimberly Myrie
Hello Rajeev,

Thank you for contacting Upwork.

I understand that would like to dispute your clients payment of $350.00 on this contract. I have reached out to your client asking for his reason for not processing payment.

I will update you as soon as he responds.

Regards,
Kimberly
Upwork Mediation Team

Kimberly Myrie
Hello Rajeev,

I have reviewed the contract and see where the funds in escrow were returned to the client today.

Given this is the case, we will assume the issue is resolved and close this dispute.

Regards,
Kimberly
Upwork Mediation Team

Rajeev Kumar

Dear Kimberly,

Thanks for your message, Yes Fund returned to client account because my account is on hold and I was not able to file the dispute and that's why I have contacted support to check this issue.

Can you please have a look at this again. Because I have done all the work as per client request and also uploaded all the work to client-server but client have closed the contract and ask for the refund and I don't have the option to file the dispute as stated above. Also if you check the client profile then maximum Freelancer have stated that client stolen our work and also get there fund back.

I hope you can take the review of this issue again.

Looking forward to your positive reply.

Regards,
Rajeev

Kimberly Myrie
Hello Rajeev,

Once the client ends the contract and requests a refund, there is nothing we can do on our end to stop it. The freelancer will have to dispute from their account.

I am seeing that your account is suspended. Please also understand that certain policy violations will mean that you do not qualify for dispute assistance. 

I am very sorry but there is nothing we can do at this time.

Regards,
Kimberly
Upwork Mediation Team

More info

Requester
Rajeev Kumar
Created
Last activity

Id
#22736970
Status
Solved